Returns Policy

Return Period

Our return policy extends to 30 days from the date of delivery. After this period has elapsed, we regret that we cannot offer refunds or exchanges.

For custom-tailored or personalized items, if your order has been in production for more than 24 hours, we cannot accept cancellations or refunds. If you need design modifications, please contact us at ask@ca.weralix.com. Additional fees may apply for order modifications and re-production.

Eligible Returns

We accept returns on products that:

• Were shipped directly from Weralix Canada
• Are faulty due to manufacturing defects
• Were incorrectly shipped items
• Show quality issues upon receipt

All returns must be accompanied by the original proof of purchase.

Non-Returnable Items

The following items cannot be returned:

• Custom-tailored suits after production has begun
• Altered garments (unless defective before alteration)
• Accessories that have been used or show signs of wear
• Items marked as final sale

Return Process

1. Contact our customer service team at ask@ca.weralix.com to initiate your return
2. Receive a Return Authorization Number (RAN) and return shipping instructions
3. Package your item securely with all original tags and documentation
4. Include the RAN prominently on the return package
5. Ship to our designated returns address (not the original shipping address)

Refund Process

Once we receive your return:

• You will receive an email confirmation of receipt
• Our quality control team will inspect the returned items
• You will be notified of the approval or rejection of your refund
• Approved refunds will be processed to your original payment method
• Please allow 2-5 business days for the refund to appear in your account

Refund Details

• Original shipping costs are non-refundable
• Return shipping costs are the responsibility of the customer
• For orders with multiple items, refunds will only be issued for returned items

Important Notes

• Returns sent to incorrect addresses will not be eligible for refund
• Unsuccessful deliveries due to incorrect customer-provided addresses are not eligible for return or refund
• Lost packages or theft after confirmed delivery cannot be refunded
• Items must be returned in original condition with all tags attached

Contact Information

For any questions about returns or refunds, please contact us:

• Email: ask@ca.weralix.com
• Phone: +1 431 371 9982
• Address: 7 Giiwe Cove, Winnipeg, MB R2W 5N2, Canada